1. 30-Day Money Back Guarantee
We stand behind our AI trading bot service with a 30-day money back guarantee. If you are not completely satisfied with our service within the first 30 days of your purchase, you may request a full refund of the $150 setup fee.
2. Eligibility for Refund
To be eligible for a refund, the following conditions must be met:
- The refund request must be made within 30 days of the original purchase date
- You must have attempted to use the service and documented any issues
- You must provide a detailed explanation of why the service did not meet your expectations
- You must cooperate with our support team's troubleshooting efforts
- No trading profits generated during the trial period will be refunded
3. Non-Refundable Circumstances
Refunds will not be provided in the following situations:
- Requests made after the 30-day guarantee period
- Trading losses incurred during normal market operations
- User error or failure to follow setup instructions
- Changes in market conditions affecting bot performance
- Violation of our Terms of Service
- Chargebacks or disputes filed through payment processors
4. How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team at [email protected]
- Include your purchase confirmation number
- Provide a detailed explanation of your concerns
- Allow our team to attempt to resolve any technical issues
- If resolution is not possible, we will process your refund request
5. Refund Processing Time
Once your refund request is approved:
- Refunds will be processed within 5-7 business days
- Refunds will be issued to the original payment method
- Your access to the AI trading bot service will be immediately terminated
- You will receive an email confirmation once the refund is processed
6. Partial Refunds
In certain circumstances, we may offer partial refunds at our discretion:
- If you have received partial value from the service
- If technical issues prevented full service utilization for part of the period
- If you request a refund near the end of the 30-day period
7. Service Credits
As an alternative to refunds, we may offer service credits for:
- Extended service periods due to technical issues
- Compensation for temporary service interruptions
- Goodwill gestures for customer satisfaction
8. Trading Loss Disclaimer
IMPORTANT: This refund policy does not cover trading losses. All trading involves risk, and past performance does not guarantee future results. Our refund policy only applies to the service fee, not to any trading capital or profits/losses from market activities.
9. Fraudulent Claims
We reserve the right to:
- Investigate suspicious refund claims
- Deny refunds for fraudulent or abusive requests
- Take legal action against fraudulent activity
- Report fraudulent claims to relevant authorities
10. Changes to Refund Policy
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. The refund policy in effect at the time of your purchase will govern your transaction.
11. Dispute Resolution
If you disagree with our refund decision, you may:
- Request a review by our management team
- Provide additional documentation supporting your claim
- Escalate through our formal complaint process
12. Contact Information
For refund requests or questions about this policy, please contact us at:
Email: [email protected]
Subject: Refund Request - [Your Order Number]
For general inquiries about refunds:
Email: [email protected]
Subject: Refund Policy Question
13. Legal Rights
This refund policy does not affect your statutory rights under applicable consumer protection laws. In some jurisdictions, you may have additional rights that cannot be waived by this policy.